• 10 June 2023
  • 1 reply

Hello Miss, Sir,
My name is Raphael Mbeleck and I report a problem. Indeed during my purchase procedure for seat reservation. I was told that I had to pay for an Interrail pass first which I did on the website via my account. After booking my seats on the website, I noticed that I had to activate my pass via the app. What I did. The problem is that when I go to the application none of my reservations are displayed while on my Internet account all my reservations are there. Is this a problem for my journey because the places I paid are linked to the hotel I paid for.


Best answer by rvdborgt 10 June 2023, 14:06

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The pass (in the app) and reservations are completely independent. You can't book reservations in the app and reservations won't be visible in the app. You'll need to show any mandatory reservations separately during ticket inspection.