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Seat reservation overview empty

  • September 12, 2022
  • 3 replies
  • 81 views
Stephan Brands

Hi everybody, 

I have made seat reservations mid august for my train ride 25th of September. I have paid but i can not find the seat reservations online and i haven't received a paper ticket at my home as well. Can anyone help me out what to do since I can not contact interrail self. 

Thanks for your help. 

 

Kind regards, 

 

Stephan

Best answer by rvdborgt

If there's nothing in the reservations overview, then the booking didn't work. You'll get your money back eventually, or you can request a full refund via customer service:

https://eurail.zendesk.com/hc/en-001/requests/new

That also means you'll need to book again:

  • 1017h Bruxelles to Valence: via SNCF, NS or NMBS (ticket office or by phone).
  • 1514h Valence to Barcelona: SNCF by phone. Press #85 for English; reservation will be sent via email. Other options in this post.
  • 2015h Barcelona to Valencia: not possible online. See this post for the options.
  • 0910h Barcelona to Paris Gare De Lyon: see Valence-Barcelona above.
  • 1725h Paris Nord to Rotterdam Centraal: online via NMBS (booking fee 4€ per order), or via SNCF, NS or NMBS (ticket office or by phone).

    3 replies

    R
    Railmaster
    Forum|alt.badge.img+10
    • rvdborgt
    • Railmaster
    • September 12, 2022
    1. On which website did you book?
    2. If you you booked on interrail.eu, is there anything about this booking in your reservations overview?
    3. For which train was that (route, departure time)?
    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
    Stephan Brands
    • Stephan Brands
    • Author
    • Rail rookie
    • September 12, 2022

    I booked via the website of interrail itself. There is nothing in the reservations overview.

    These are the reservations I made on 25th of September

    1017h Bruxelles to Valence

    1514h Valence to Barcelona

    2015h Barcelona to Valencia

     

    Reservation on 6th of October

    0910h Barcelona to Paris Gare De Lyon

    1725h Paris Nord to Rotterdam Centraal

    R
    Railmaster
    Forum|alt.badge.img+10
    • rvdborgt
    • Railmaster
    • Answer
    • September 12, 2022

    If there's nothing in the reservations overview, then the booking didn't work. You'll get your money back eventually, or you can request a full refund via customer service:

    https://eurail.zendesk.com/hc/en-001/requests/new

    That also means you'll need to book again:

    • 1017h Bruxelles to Valence: via SNCF, NS or NMBS (ticket office or by phone).
    • 1514h Valence to Barcelona: SNCF by phone. Press #85 for English; reservation will be sent via email. Other options in this post.
    • 2015h Barcelona to Valencia: not possible online. See this post for the options.
    • 0910h Barcelona to Paris Gare De Lyon: see Valence-Barcelona above.
    • 1725h Paris Nord to Rotterdam Centraal: online via NMBS (booking fee 4€ per order), or via SNCF, NS or NMBS (ticket office or by phone).
    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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