Hello, currently on an inter rail trip in the Scandinavian countries. My cousin has just had her phone stolen with her mobile pass on it. However, we have 15 days left over 1 month to travel. We tried to put his pass on the Rail Planner app on another phone but it was impossible due to the activation on his stolen phone. Can you allow us to put his pass on another phone in order to continue the trip.
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Only Customer Support can help you with this. Please use the form below. It is important that you write the pass number and that you are currently travelling.
https://eurail.zendesk.com/hc/en-001/requests/new
You can also try to contact Customer Support through Social Media.
Hi
I quote myself:
Has he restored his previous phone's applications from a backup of google Drive or an equivalent service?
My wife’s phone was stolen on the way, but Rail Planner with her IR-pass automatically downloaded from the cloud to her new phone.
You can also get in touch with Customer Service via email: customerservice@interrail.eu
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