I am traveling to Europe and my phone has been stolen where I had the pass activated, it will not let me activate it on another phone because the app tells you that it has already been activated, I have my confirmation email and my pass number. Someone know how i can solve it?
Answer
Stolen phone - pass needs transfer to other device
Best answer by rvdborgt
Contact customer service ASAP. They are the only ones who can unlink your pass from your old phone.
Also include your pass number in your request; you'll find that in the confirmation mail or in the Order Overview in your Eurail account.
Contact customer service ASAP. They are the only ones who can unlink your pass from your old phone.
Also include your pass number in your request; you'll find that in the confirmation mail or in the Order Overview in your Eurail account.
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.