Stolen phone - pass needs transfer to other device

  • 20 June 2022
  • 1 reply

 I am traveling to Europe and my phone has been stolen where I had the pass activated, it will not let me activate it on another phone because the app tells you that it has already been activated, I have my confirmation email and my pass number. Someone know how i can solve it?


Best answer by rvdborgt 20 June 2022, 18:33

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Userlevel 7
Badge +9

Contact customer service ASAP. They are the only ones who can unlink your pass from your old phone.

Also include your pass number in your request; you'll find that in the confirmation mail or in the Order Overview in your Eurail account.