Hello,
My phone was stolen today (along with my wallet :( ) and I am travelling tomorrow. I am travelling with friend and need to load my pass onto her phone. Can anybody help me?
Thanks,
Nicole
Answer
Stolen phone with mobile pass
Best answer by Al_G
You need to contact customer services, only they can deactivate your pass so you can load it to a new phone.
https://eurail.zendesk.com/hc/en-001/requests/new
Be sure to provide your details, pass number and state that you are planning to travel tomorrow.
You need to contact customer services, only they can deactivate your pass so you can load it to a new phone.
https://eurail.zendesk.com/hc/en-001/requests/new
Be sure to provide your details, pass number and state that you are planning to travel tomorrow.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.