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Stolen phone with mobile pass

  • 5 July 2022
  • 1 reply
  • 181 views

Hello, 

My phone was stolen today (along with my wallet 😞 ) and I am travelling tomorrow. I am travelling with friend and need to load my pass onto her phone. Can anybody help me?

Thanks,

Nicole 

1 reply

Userlevel 7
Badge +4

You need to contact customer services, only they can deactivate your pass so you can load it to a new phone.

 

https://eurail.zendesk.com/hc/en-001/requests/new

 

Be sure to provide your details, pass number and state that you are planning to travel tomorrow.

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