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Surname misspelled on mobile pass purchase

  • 3 August 2022
  • 1 reply
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I misspelled my surname when purchasing my pass Is it possible to change a letter of my surname? 
I bought a mobile pass that I haven't activated yet, I just bought a night ticket and I don't want to lose my reservation

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Best answer by Anonymous 4 August 2022, 14:48

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Hello Giuseppe,

 

It's fine, typos can happen and since your ID/passport number matches the one in your Pass there will be no doubts in controls. If you want to have it changed, please send me a DM.

Please note this change won't be reflected in your account overview on our website, however. On the App, though, you will be able to see the correct name. 

 

I hope this helps!


Kind regards,

Annie

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