Hi. I will be travelling with internal soon and I am on an interrail mobile pass. Unfortunately, my phone broke and I want to contact the customer service to add my pass on another device. Can you help me with this problem? I can provide my mail-address for the costumer service.
Best regards,
Cassandre
Best answer by rvdborgt
I tried that already but it doesn't work. I don't get the field “Move Pass” when I enter my name and pass number. Instead I get an error message that something went wrong.
Then you need to contact customer service:
https://eurail.zendesk.com/hc/en-001/requests/new
Mention your pass number (from the confirmation mail) and when you need your pass (a concrete date, not "ASAP” or "urgently”), so they can prioritise correctly.
Also mention you've already tried to move it yourself and that you get an error message, otherwise the first reply could be the same as my reply. Best is to include a screenshot of the error.
You can move it yourself. Just activate it on your new phone:
I tried that already but it doesn't work. I don't get the field “Move Pass” when I enter my name and pass number. Instead I get an error message that something went wrong.
I tried that already but it doesn't work. I don't get the field “Move Pass” when I enter my name and pass number. Instead I get an error message that something went wrong.
Then you need to contact customer service:
https://eurail.zendesk.com/hc/en-001/requests/new
Mention your pass number (from the confirmation mail) and when you need your pass (a concrete date, not "ASAP” or "urgently”), so they can prioritise correctly.
Also mention you've already tried to move it yourself and that you get an error message, otherwise the first reply could be the same as my reply. Best is to include a screenshot of the error.
I am having that same issue. it won’t transfer. I get an error message.
Have you contacted customer service? They can help you.
I have sent them a message. We have 10 passes to do this with. We are a big group. I decided to test this and it didn’t work as described.
I have sent them a message. We have 10 passes to do this with. We are a big group. I decided to test this and it didn’t work as described.
It should work; I did it myself once last year to move a friend's pass to my phone. You should know however that you can only do that once yourself. Any subsequent moves can only be done via customer service.
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