A few weeks ago I think I saw a reply that you can now transfer an activated pass without requesting a reset from Customer Services. Is old age setting in and I am imagining things?
Transferring a pass from a broken phone.
Yes that should be possible now:
https://www.interrail.eu/en/interrail-passes/interrail-mobile-pass/mobile-pass-faq/what-should-i-do-if-i-lose-my-phone
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.