You can´t cancel a travelday on the day it´s valid for Sorry to say but i assume you wasted your travelday Maybe @Nanja  have a solution :)

Hello, 

I have the same problem than @Lucie . It appeared I used a travel day yesterday evening while planning my trip, I tried to canceled it straight away but it didn't work as the day already started..

The same thing happened with my 1st travelling day.. I now don't have any travel days left and want to travel back in 2 days!!

I really should of buy the paper pass :/

Has this situation already happened to someone in the community? Thank you for your help! @Nanja 

Clémence

Hi @Lucie  and  @cpivoine, seewulf is right, once a travel day has started, it’s no longer possible to cancel it. As it your travel day was used by mistake, I encourage you to contact our Customer Support team here, as they can look into your individual cases and assist you further. Cheers, 

Hello @Nanja ,

Thank you very much for your reply. I contacted your customer support team a week ago but remain without answer, which is why I wrote on here as I am stuck in tcheque Republic ;) 

Thanks!

I am sorry to hear that. Can you please provide me with your email via a private message? This way we can assist you further. Cheers,