Hi, I’ve sent an email to customer service but not sure if they reply quickly enough. Is there a contact number?
I boarded my train for Bratislava from Krakow an hour ago which I have a separate train ticket for to my pass. But stupidly I also added it to my pass so I had the time schedule easily accessible but now it’s activated a day that I didn’t need - I immediately took this journey off my plan but it didn’t give me the day of travel back. I’m having a huge panic now that I won’t have enough days left for when I actually need them :( I’ve seen that a few people have had something similar happen and only
customer service can intervene. Does anyone have any other way of reaching them other that email. I have a severe anxiety and really wishing I had just wrote the time down on my hand instead. Feeling really stupid now. Thank you in advance!
Best answer by AnnaBView original