Hi, my pass was working fine until today. I had all my tickets and travel days planned but when I entered the app today, my pass wasn’t linked to my trip (called ‘eurotrip’). The app made me enter my pass number again and created a new trip called ‘my trip’, this one is empty and started 1 day early. The app won’t let me link again the one I already have. What can I do?
Best answer by rvdborgt
View originalThere was an app update with a bug. A bug fix has been released since. Have you installed the latest version?
the same has happened to me! how did you fix it? x
yes i need some advice! x
Did you also have to activate your pass again, entering pass number, start date and passport number?
If so, then the app will have offered to either create a new trip (default) or use an existing trip. If you chose to create a new trip, then you can't change it anymore.
In any case, what is your app version? See More, scroll to the bottom. If it is lower than 25.1.0, then update.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
