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Trying to re-add pass to new phone

  • July 27, 2022
  • 1 reply
  • 56 views

I activated my mobile pass on my phone, which is now broken. How do I activate ist again in my new one?

Best answer by AnnaB

Only Customer Support can help you to disconnect your pass from your old phone. Write your pass number when contacting them through this form.

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support is currently overloaded with requests so you will probably have to be patient to get help. Please let Customer Support know what date your travel will start so that they can prioritise your request correctly. 

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  • Railly clever
  • 5994 replies
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  • July 27, 2022

Only Customer Support can help you to disconnect your pass from your old phone. Write your pass number when contacting them through this form.

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support is currently overloaded with requests so you will probably have to be patient to get help. Please let Customer Support know what date your travel will start so that they can prioritise your request correctly. 


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