Typing a wrong passport number: What should I do next step?

  • 5 December 2022
  • 2 replies

I accidentally typed a wrong passport number when activating mobile pass. The pass is deactivated. I have sent a request to customer service to change a passport number and my trip will start after 2 weeks.


However, I have not done a seat reservations with my friends. Should I book the seat reservation first or Should I need to wait for the reply of customer service to change my correct passport id then to make a reservation?


Thanks you so much for your help🙇🏻‍♀️🙇🏻‍♀️🙇🏻‍♀️


Best answer by Al_G 5 December 2022, 06:19

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2 replies

Userlevel 7
Badge +3

You don’t need an active pass to make reservations. Reservations will not have a passport number associated, you should go ahead and reserve any journeys that need them.


Be aware that if you reserve the same train as others in your group and you want to sit together you should do it as a single transaction. Reserving separately will all but guarantee you are in different parts of the train.

Userlevel 7
Badge +9

As far as I know you should be able to change the pass number yourself if you have deactivated your pass.