if Eurostar doesn’t run due to the strike, I will miss my accomodation in Bruxelles and it is not refundable. Can I claim compensation?
Answer
UK strike and Eurostar
Best answer by rvdborgt
The railways will have to put you up wherever you strand but will not pay back your non-refundable hotel.
As to the journey, you have 3 choices:
- Don't travel and get full refunds for any train reservations you have done.
- Use the next available train(s): the railways then have to rebook you on the first available train(s) to your destination, free of charge. In this case you can also claim compensation for delay.
- Travel at a later date of your choice: rebooking is then also free of charge.
Make sure to deactivate any travel days if you've already activated them.
The railways will have to put you up wherever you strand but will not pay back your non-refundable hotel.
As to the journey, you have 3 choices:
- Don't travel and get full refunds for any train reservations you have done.
- Use the next available train(s): the railways then have to rebook you on the first available train(s) to your destination, free of charge. In this case you can also claim compensation for delay.
- Travel at a later date of your choice: rebooking is then also free of charge.
Make sure to deactivate any travel days if you've already activated them.
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Any idea how much compensation is offered??
Regards
Any idea how much compensation is offered??
Please check the link I gave above. Under item 3 there's a link to the table with details.
Also note that Interrail will only give compensation on the pass value. Eurostar however is obliged to give compensation on the reservation you paid (50% in this case). You can apply here.
Here is information about delay compensation for holders of Eurail passes.
https://www.eurail.com/en/help/delay-compensation
Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
Dear
I filled this form you attached. (You can apply here). But Eurostar says I am ineligible. Are you sure about this information “Eurostar however is obliged to give compensation on the reservation you paid (50% in this case)”.
Should I email them.
I filled this form you attached. (You can apply here). But Eurostar says I am ineligible. Are you sure about this information “Eurostar however is obliged to give compensation on the reservation you paid (50% in this case)”.
Yes I'm sure. Interrail/Eurail also write on their compensation page (item 1.): "Compensation for supplements (e.g. reservations) and reimbursement of expenses incurred as a result of the sustained delay (e.g. for alternative means of transportation, accommodation, etc.) fall within carriers’ individual conditions of carriage.”
That means that Eurostar should handle your compensation request for the reservation you bought.
Should I email them.
Yes, go ahead. If they continue to refuse, then you can appeal to London Travelwatch.
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