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Update to the data breach

  • March 24, 2026
  • 4 replies
  • 119 views

Hello

What is the status regarding the data breach which happened with this company? I got no follow up update.

What data was leaked from where?

What was done about it?

Why are there still so much data collected? (I still could not find a way to delete past travels).

 

An official answer would be nice.

 

Thank you

Best answer by Eurail Community Moderator

Hi ​@Do not as for so much data,

We completely understand the frustration. As you can imagine, we are dealing with a lot of requests and messages due to the incident. We're doing as well as we can given the volume. We thank you for your patience as we work through these messages.

4 replies

No answer?


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  • Railly clever
  • March 29, 2026

@Eurail Community Moderator 


Eurail Community Moderator
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Hi ​@Do not as for so much data,

We completely understand the frustration. As you can imagine, we are dealing with a lot of requests and messages due to the incident. We're doing as well as we can given the volume. We thank you for your patience as we work through these messages.


Hello

Thank you for your answer. I do not have a individual request open (except this thread).

A general and public update from time to time on the matter would be good. Or did I just not find it?

Regards