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Urgent broken phone pass transfer

  • April 12, 2022
  • 3 replies
  • 142 views
A

My phone broke the day I was due to travel. I contacted customer services immediately as I need to transfer my pass and my husbands pass to my new phone. I am now in Belgium where I had to purchase tickets due to no pass. I am about to travel to Netherlands but no response from customer services. Please help me. It is very urgent

Best answer by rvdborgt

We cannot do anything in the community other than alerting @Nanja.

3 replies

R
Railmaster
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  • rvdborgt
  • Railmaster
  • Answer
  • April 12, 2022

We cannot do anything in the community other than alerting @Nanja.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
N
Railmaster
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  • Nanja
  • Retired Community Manager
  • April 14, 2022

Hi Anne, one of our agents got back to you yesterday requesting to share screenshots, so that we can look into the possibility of adding a travel day. Please get back to the agent directly so that they can proceed assisting you. Cheers,  

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
A
  • Anna Brazier
  • Author
  • Rail rookie
  • April 15, 2022

Hi Nanja thanks its all fine. Not to worry. I don’t have screen shorts of the tickets as I threw them away. We are travelling light.

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