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Urgent! Changing passport information on my mobile interrail pass?

  • July 26, 2021
  • 3 replies
  • 386 views
Tobias Holmgaard Andersen

Hello,

My passport is expired but was extended until 2022. Even so I can collect my new passport which I would prefer. By doing that though my information will not match the info I gave to interrail. Can I change the information? I'm leaving in 3 days and interrail haven't responded and I can't call them. I haven't activated my mobile pass yet.

Best answer by Nanja

Hi Tobias, here you read all information regarding incorrect information on your Pass. Assuming you have a mobile Pass, you did the right thing by contacting Customer Support. Could you please provide me with your email address via a private message. Cheers, 

3 replies

R
Railmaster
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  • rvdborgt
  • Railmaster
  • July 26, 2021

Please file a request here, if you haven't done that yet.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Tobias Holmgaard Andersen

I have already done that but no answer

N
Railmaster
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  • Nanja
  • Retired Community Manager
  • Answer
  • July 27, 2021

Hi Tobias, here you read all information regarding incorrect information on your Pass. Assuming you have a mobile Pass, you did the right thing by contacting Customer Support. Could you please provide me with your email address via a private message. Cheers, 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
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