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Urgent travel day cancelled

  • 4 November 2022
  • 4 replies
  • 91 views

Hello 

 

I have a 3 month interrail and my inbound/outbound day was activated today. The trains are cancelled for my journey today, I need to cancel this day but it doesn’t work. Please help me. 
 

Thanks for your kindness 

 

Regards 

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Best answer by AnnaB 4 November 2022, 11:10

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Userlevel 7
Badge +8

This is why you never should activate a travel day until you are 100% sure that you will travel that day. You can't cancel a travel day after 00.00 CET that day.

 

You can ask Customer Support for help and maybe they will give your travel day back. Use the form below to contact them. 

https://eurail.zendesk.com/hc/en-001/requests/new

 

Userlevel 7
Badge +8

Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. 

 Planning

The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries. 

 Reservations 

The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website.  You can look at the guide in the link:

https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105

If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.

Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation.

 Activation of pass

During the activation process, when you choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey, the advice is therefore not to activate the pass before the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance.

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.

 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass and create the ticket (QR code), until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day

Userlevel 7
Badge +5

Are ALL trains cancelled on your planned route (the FRench go again on strike or do some social mouvements?) or just the one you were booked on and you lack the knowledge on how to rearrange it now?

As above: as I assume INbound is much later-then you can still cancel that. Myself currenly near the end of a 3 monthpass with that 50% discount-still 9 days to go. But its old-style paper-now in the 3d long form to jot down the trips

@augenarzt Dear Customer, according to our system, our customer service team has resolved this issue! Please let me know if there’s anything else we can do for you.

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