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Validity of my Global Pass purchased via a third party agent prior to Covid 19

  • September 30, 2021
  • 1 reply
  • 101 views
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I purchased a 2 month Global Pass on Dec 03 2019 for travel to begin in May 2020.
It was purchased via an agent (ACPrail) based in Canada)
And of course, the trip was postponed due to the pandemic
It has been rescheduled for Oct 18 - Nov 30
 
My basic understanding after reviewing the pandemic extensions granted on the Eurorail site that my pass will still be valid - but I’m not totally sure and concerned I might be overlooking some potential issues because I purchased the ticket via an agent for Eurorail and not directly
 
Any insight from the community would be greatly appreciated 
 
best regards
-bruce

Best answer by Nanja

Hi Bruce, as  you did not book with us directly, you'll need to get in touch with APCrail for exchanging your Pass. Cheers, 

1 reply

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Railmaster
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  • Nanja
  • Retired Community Manager
  • Answer
  • October 4, 2021

Hi Bruce, as  you did not book with us directly, you'll need to get in touch with APCrail for exchanging your Pass. Cheers, 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
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