Waiting for refund since march

  • 22 June 2022
  • 1 reply

Unfortunately I’m still waiting for my refund (Order ID IN30343174). Sadly I get no response from the customer service. Not the best experience. If I have to wait until august I have to take legal steps.

best wishes


Best answer by AnnaB 22 June 2022, 09:11

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1 reply

Userlevel 7
Badge +9

I suggest that you try to log into the request database to see if there is a request logged for your email address. If there is no request for your email address, you need to enter a new request.

Use this link to come to the request database.

Click "Sign in" in the upper right corner.


Enter your email address and Click " Get a password".

If the system doesn't recognise your email address, then there is no request registered and you need to go back to the start screen and enter a request.

If you get a password, you can then log in and look at the status of your request.