My two 90 day global passes are on my iphone. But the phone continues to have problems and finally Apple will replace it. However they don’t stock American phones in European stores so I need to wait roughly a week for them to ship a replacement to this Apple store. I don’t even have an exact date.
In the meantime, we will be moving on to some new cities. I will be waiting for Apple to call me to know when to come pick up the new phone. Apple refuses to have it delivered to an Apple store in the new region, so I will have to come all the way back to get the new phone.
When I get a new phone I will probably lose the authorization for the Eurail Pass since it’s locked into the old phone. so that means that when I leave the Apple store and try to get back to the city that we’re currently staying in I won’t have a Rail Pass anymore until Eurail can give me a new authorization. They responded pretty quickly within a few hours when apple erased the phone trying to fix it a few weeks ago. But I not sure I can rely on precise response when the day comes. I emailed Eurail last night and have not heard back anything as of midday today.
Can they send me a pdf of a paper pass to use temporarily until they reauthorize my new phone?
Or can I take a screen shot of the “ticket” now and will that work when a conductor asks for the pass? I am not sure if those are only good for a specific day - since they are only generated on a daily basis when you have an actual trip.
Or us there a phone number to call Eurail tech support?
ps - i’ve had problems with this phone for four months even before the trip. I completely lose any contact with the Internet through the cellular network - Which I need for the Rail Pass, the real planner, hotel reservations, and especially for Mabson directions not to mention emails and other communications with hotels. I have taken it into Apple repeatedly in the US and in Europe. Apple tried to tell me that it was my Sim card or my VPN that was causing the problem. However I got a brand new Sim card and completely deleted the VPN and did a complete reset. I have done research, reinstalls, and everything else that anyone can think of. But sometimes I lose all Internet for a week at a time which is just disastrous. And then I take it into the Apple store they say it works in the store and our tests don’t show there’s anything wrong with it. It’s a nightmare while traveling. Yesterday I spent the entire day just to go to an Apple store in another city to handle this - on top of various half days on other Apple stores in other cities.
Best answer by rvdborgtView original