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what version of the app are you using ?

John Carney
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I am using 30.2.0 but have been advised that I should be on 30.3.0 to rectify my problem to get tickets. I cannot see a later version. We leave tomorrow and I am very worried  . Bw John 

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Best answer by AnnaB 18 April 2023, 16:50

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R
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It looks like the iPhone release of version 30.3.0 is not there yet. Android 30.3.0 was released yesterday so I'm expecting it any moment now.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
John Carney
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Hi again @rvdborgt thanks. I am due to leave tomorrow morning 19th so rather worried 😩 Both my wife and myself have iPhones but I can’t believe that the 30.2.0 version is the reason that my tickets cant show - if it is I am rather stuck I am afraid as have no android device 

R
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I don't think the version is the problem either, but you never know.

As I wrote in your original thread, it's best to contact customer support now and include as much information as possible. Also mention you need to travel tomorrow.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
John Carney
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I did contact customer support. It didn’t ask me when I was leaving so all I could do was tick the category within 2 weeks . I got a reply saying I will hear within 2 days which is worrying 

A
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You must contact Customer Support again and say that that you are currently travelling. Then you normally get help within a few hours.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
A
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@Camilo. Can you please help here. There is another topic from the traveller that describes the problem.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
John Carney
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Thank you @AnnaB very much appreciated 

Camilo.
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@Camilo.Can you please help here. There is another topic from the traveller that describes the problem.

I see one of my colleagues answered your email @John Carney one hour ago. If you still have questions, please send me a private message. 

Have a nice day!

Please note that I won't reply to any of my private messages at the moment. Thanks for your understanding
John Carney
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@Camilo. the advice given so far hasn’t worked for me. I have resubmitted the customer service request saying that I am travelling as there isn’t an option for about to start. I will try to work out how to send you a private message but I am not very good with tech . Regards John 

A
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@John Carney You send a PM by clicking on the icon for the person and then select s”end message”.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
John Carney
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Good news the date at the top of the ticket page has appeared meaning that I can get tickets for other days apart from today. Hopefully now sorted and we can head off tomorrow as planned . Thankyou @AnnaB for raising my concerns John 

A
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@Camilo. the advice given so far hasn’t worked for me. I have resubmitted the customer service request saying that I am travelling as there isn’t an option for about to start. I will try to work out how to send you a private message but I am not very good with tech . Regards John 

 

On one of your other threads you provided a screenshot of the pass overview screen that looked normal. What do you get when you press the “Show Ticket” button?

It should either display the ticket or give a “No Ticket For This Date” message, you can then tap on the date at the top of the screen to show a calendar and select another date to display the ticket for that day.

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