Skip to main content
Solved

where is my confirmation of purchase email? It did not come. How can I reach Customer Service?

  • April 1, 2025
  • 1 reply
  • 15 views

where is my confirmation of purchase email? It did not come. How can I reach Customer Service?

Best answer by rvdborgt

First, check your account, in the order overview. If you see your order there, you're fine. You can also click a button to resend the confirmation mail, but the pass number should also be there and that's all you need.

If you don't see your order, then you can still order with the discounted price, if you're fast. The sale will probable go offline sometime in the morning (European time).

Customer service can be reached here:

https://eurail.zendesk.com/hc/en-001/requests/new

View original
Did this topic help you find an answer to your question?

1 reply

Forum|alt.badge.img+9
  • Railmaster
  • 10751 replies
  • Answer
  • April 2, 2025

First, check your account, in the order overview. If you see your order there, you're fine. You can also click a button to resend the confirmation mail, but the pass number should also be there and that's all you need.

If you don't see your order, then you can still order with the discounted price, if you're fast. The sale will probable go offline sometime in the morning (European time).

Customer service can be reached here:

https://eurail.zendesk.com/hc/en-001/requests/new


Reply