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Why I can’t activate my Eurail global pass

  • 12 June 2022
  • 5 replies
  • 179 views

I have plan to travel on this week but I can’t activate it. Already sent the email but no responses.

 

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Best answer by AnnaB 12 June 2022, 18:00

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5 replies

Userlevel 7
Badge +15

Maybe you problems with the name or the passcode. For example i have often Problems as my name contains a Ö which is transfered a oe but often the system make just a o instead of oe :)

Userlevel 7
Badge +9

You need to check the settings for the calendar in your phone and make sure that you use the gregorian calendar. 

This has been a reoccurring problem for travellers from Thailand. 

You need to check the settings for the calendar in your phone and make sure that you use the gregorian calendar. 

This has been a reoccurring problem for travellers from Thailand. 

Omg thank you so much it’s work!

Userlevel 7
Badge +9

Omg thank you so much it’s work!

When you get contact with Customer Support, please let them know the solution to the problem.

You could ask them to make a note in the instructions for mobile passes that the calendar has to be set to the gregorian calendar.

Userlevel 7
Badge +9

IMO the app should display a warning if the calendar is not set to Gregorian.

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