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Hi everyone,

I accidentally activated my Interrail Global Pass with the wrong dates: June 6 to July 5, but I actually meant to travel from July 6 to August 5.

I haven’t used any travel days yet (0/7 used) and haven’t added any trips.

My pass expires today (July 5) and I’m supposed to start my trip tomorrow, July 6.

I already contacted Interrail support, but I’m very anxious because it’s urgent.

Has anyone had a similar experience? Is it possible to get the activation cancelled and start over with the correct date?

Any advice or help would be really appreciated. 🙏

Thanks in advance!
— Marina

Only customer support can do anything here. They're not obliged to, because you explicitly chose 5 June as a start date at one point. But they might offer something.

Okey, thank you! And do you know if it is true that they reply within 24h? If not  I was thinking of buying another pass for tomorrow but I don’t know whether the reservation seats are linked to my previous pass…

Reservations aren’t linked to a pass -they’ll be valid for any pass in your name,

Thank you! Really appreciate your answer!

I’d might be the best to get a new pass and sort it out with customer service later, if they give you a refund for the unused pass. 

Did you tell Customer Support that you are currently travelling when you contacted them? If you did, they should answer ASAP.

When did you activate the Pass? Was it after the 6th of June?

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