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Wrong country of residence


I am a French citizen but who moved to Switzerland to live. France is entered as my residence country on my mobile pass, and I should be travelling by the end odf the week. I would like to change the residence country as Switzerland. I haven’t had an answer from the customer service. Can anybody help me or does anybody know what I can do ? 

 

Thank you so much ! 

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Best answer by Nanja 8 August 2022, 13:57

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Userlevel 7
Badge +14

Only Customer Service can help you and they answer as  soon they can

Userlevel 7
Badge +8

Unfortunately we can't update your country of residence after you've purchased the Pass. This can only be done by ordering a new Pass with the correct country of residence and requesting a refund for your old Pass (a Pass exchange)

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