My date of birth is wrong by one day on my mobile pass and I need this to be changed, because I’m going to have to use it in 3 days, so on june 1st. I’ve already contacted the costumer service and it’s been over a week. I’ve resent an email yesterday and no response. I’ve tried to contact eurail on facebook saying it’s urgent, but it keeps making me send an email.
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It is only Customer Support who can help you to fix this.
Have you filled in this form and clearly stated that you need help immediately as you will be travelling in a few days
https://eurail.zendesk.com/hc/en-001/requests/new
I filled the form and wrote URGENT!
I filled the form and wrote URGENT!
That does not help, since people have very different opinions about what that means. You need to specify your start date.
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