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Wrong date of birth on my eurail pass

  • 29 May 2022
  • 3 replies
  • 133 views

My date of birth is wrong by one day on my mobile pass and I need this to be changed, because I’m going to have to use it in 3 days, so on june 1st. I’ve already contacted the costumer service and it’s been over a week. I’ve resent an email yesterday and no response. I’ve tried to contact eurail on facebook saying it’s urgent, but it keeps making me send an email.

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Best answer by AnnaB 29 May 2022, 17:09

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Userlevel 7
Badge +9

It is only Customer Support who can help you to fix this.

Have you filled in this form and clearly stated that you need help immediately as you will be travelling in a few days

https://eurail.zendesk.com/hc/en-001/requests/new

I filled the form and wrote URGENT!

Userlevel 7
Badge +9

I filled the form and wrote URGENT!

That does not help, since people have very different opinions about what that means. You need to specify your start date.

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