Wrong date of birth on my eurail pass

  • 29 May 2022
  • 3 replies

My date of birth is wrong by one day on my mobile pass and I need this to be changed, because I’m going to have to use it in 3 days, so on june 1st. I’ve already contacted the costumer service and it’s been over a week. I’ve resent an email yesterday and no response. I’ve tried to contact eurail on facebook saying it’s urgent, but it keeps making me send an email.


Best answer by AnnaB 29 May 2022, 17:09

View original

3 replies

Userlevel 7
Badge +9

It is only Customer Support who can help you to fix this.

Have you filled in this form and clearly stated that you need help immediately as you will be travelling in a few days

I filled the form and wrote URGENT!

Userlevel 7
Badge +9

I filled the form and wrote URGENT!

That does not help, since people have very different opinions about what that means. You need to specify your start date.