Hello, I have just noticed that the date of birth is incorrect on my interrail pass which I just bought and I am about to start travelling in one week. I've already tried to contact with the customer service via chatbot and online submissions however there is no reply …Who else should I contact to correct this?
Answer
Wrong date of birth on my Interrail pass
Best answer by Camilo.
Hi
This answer might come too late for you now, but for future reference: If your birthdate was entered incorrectly, you must contact customer service so that an Agent can change it manually. Depending on the conditions of the Pass, you can request a refund and buy a new one with the correct birthdate.
Have a lovely day!
+3- Eurail Moderator
- Answer
Hi
This answer might come too late for you now, but for future reference: If your birthdate was entered incorrectly, you must contact customer service so that an Agent can change it manually. Depending on the conditions of the Pass, you can request a refund and buy a new one with the correct birthdate.
Have a lovely day!
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