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Wrong email address, but cannot change it, since I bought ticket using my Facebook account

  • 6 June 2022
  • 1 reply
  • 149 views

I bought my Interrail ticket using my Facebook account.

The mail with which I once installed Facebook does not exist anymore.

Hence, I cannot get my confirmation.

On the interrail website, I cannot change my email address (it says: “You can't edit your email address”)

 

I want to leave in a few days, so I would appreciate your help!!

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Best answer by AnnaB 6 June 2022, 22:49

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Userlevel 7
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Only Customer Support can help you with this. Contact them using this form and write clearly that you need immediate help as you want to travel within a few days and that you can't travel without the help of Customer Support. 

https://eurail.zendesk.com/hc/en-001/requests/new

 

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