Good afternoon,
I accidently booked my mobile pass under my call name. This name isnt on my pasport. The two names that are on my pasport start with the same letter.
Do you guys think this will lead to identification issues?
Kind regards,
Aron
Solved
Wrong name on my mobile pass
Best answer by Claudi.
I'm relieved that this issue has been resolved. Just in case other travelers had the same question: our customer service team will be happy to rectify any typos or change a name if necessary. You can simply contact us via email (customerservice@eurail.com/customerservice@interrail.eu) or get in touch with us via Twitter DM. Please note that we cannot transfer a pass from one traveler to another. This can only be done by a pass exchange.
Your SURname (family name) most likely is correct?
In fact there was even a kind of rule that for first name (common name) only first letter has to be fed in/printed on paper tickets.
Checks on this are very rare-seems also to depend a bit per country on how conductors got instructions, but if it is done, nr of ID/passpt is usually the most importt.
- Community Manager
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I'm relieved that this issue has been resolved. Just in case other travelers had the same question: our customer service team will be happy to rectify any typos or change a name if necessary. You can simply contact us via email (customerservice@eurail.com/customerservice@interrail.eu) or get in touch with us via Twitter DM. Please note that we cannot transfer a pass from one traveler to another. This can only be done by a pass exchange.
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