On the photo below, the “2nd Trip” has expired, and “June 25-July 3” should be active and current but it is not. How can I deactivate the expired trip and activate the correct one?
On the photo below, the “2nd Trip” has expired, and “June 25-July 3” should be active and current but it is not. How can I deactivate the expired trip and activate the correct one?
If the validity period hasn't started yet, you can deactivate your pass from "My Pass”.
If you are trying to connect a second trip to your pass, or to change the trip connected to your pass: that is not possible. You can only have exactly 1 trip connected to your pass and all journeys you'll make must be recorded there.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.