On the photo below, the “2nd Trip” has expired, and “June 25-July 3” should be active and current but it is not. How can I deactivate the expired trip and activate the correct one?
Answer
Wrong Trip Activated on the Pass
Best answer by rvdborgt
If the validity period hasn't started yet, you can deactivate your pass from "My Pass”.
If you are trying to connect a second trip to your pass, or to change the trip connected to your pass: that is not possible. You can only have exactly 1 trip connected to your pass and all journeys you'll make must be recorded there.
If the validity period hasn't started yet, you can deactivate your pass from "My Pass”.
If you are trying to connect a second trip to your pass, or to change the trip connected to your pass: that is not possible. You can only have exactly 1 trip connected to your pass and all journeys you'll make must be recorded there.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.