Hello, I booked my Global Pass, but as the website was down, I wrongly entered the country. I am living in Spain and have the legal document.
So, kindly guide it how to change. I have already contacted the customer services.
Regards
Solved
Wrongly entered the country of residence
Best answer by Claudi.
Hello, I hope that this matter has been resolved by now. Unfortunately, customer service can not change the country of residence on a pass. The only way to do so is via a pass exchange, wherein which a new pass with correct country of residence is purchased and then we refund the old pass minus a €15 processing fee.
Tarik Alam wrote:
So, kindly guide it how to change. I have already contacted the customer services.
Then you have to wait for their reply. You can't change it yourself.
Is there any representative here, who can help me out. I was supposed to activate my pass on 15th May. But it is delayed now. Could you please say them to reply me and solve my issue. So, that I may be able to travel.
Did you contact Customer Support using this form?
https://eurail.zendesk.com/hc/en-001/requests/new
Did you write that you need very urget help as you are about to just start your travel?
Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
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Dear
I contacted on Facebook, twitter and also emailed them. Just now filled this form as well. Hopefully, they reply. My travelling time is being wasted.
- Community Manager
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Hello, I hope that this matter has been resolved by now. Unfortunately, customer service can not change the country of residence on a pass. The only way to do so is via a pass exchange, wherein which a new pass with correct country of residence is purchased and then we refund the old pass minus a €15 processing fee.
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