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Your pass is not valid in some of these countries

  • August 16, 2021
  • 1 reply
  • 134 views

hello

i have a global pass. when i select train Bern to Roma it writes your pass is not valid in some of these countries. i am residence of switzerland. Last week i used pass Switzerland to Germany without problem.

when i choose Milano- Roma same error happens.

Best answer by Nanja

Hi, this is an issue on our side, we are working on to fix. As a workaround you will need to go to your account → trips & travellers → open every traveller and save it again. 

1 reply

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  • Retired Community Manager
  • Answer
  • August 18, 2021

Hi, this is an issue on our side, we are working on to fix. As a workaround you will need to go to your account → trips & travellers → open every traveller and save it again.