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I am experiencing issues adding my trip to the pass; it states it’s not valid in all countries.

I got a Benelux pass, travelling from Enschede (Netherlands) over Amsterdam to Brussels.


Always when I want to active the journey of a trip to get the QR Code, it gives me an error message saying: „your pass isn’t valid in some of these countries“.

I also tested other trains; it doesn’t let me add any trips to my pass. FAQ wasn’t a help either, as well as the customer service.

Can someone help me here or has similar issues?

Hi Simon

I have the exact same problem with my Interrail Benelux Pass.

Yesterday I wanted to add my journey from Gavere (BE) to Breda (NL) and it would not let me. Got the same error message.

Did you get your problem solved in the mean time?

Nice regards

Tanja

@Simon Scharinger @Tanja Hebbrecht 

If you are resident of Belgium, the Netherlands or Luxembourg then the BeNeLux pass is not valid for you in your country of residence. 

The BeNeLux is treated as a One Country Pass and those passes are not valid in the pass holder's country of residence. 

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