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HELP - Cover number is not accepted - paper pass

  • October 26, 2021
  • 1 reply
  • 109 views
Kato Luykx

When I want to add a traveller to my trip (to book my seat reservations), it keeps giving the message ‘Your Pass cover number doesn't look right’.

  • I’ve already tried the different issuers (with the same CIV number) 

I need to book my reservations since I am leaving soon. If someone knows what I am doing wrong, please help! :) 

Best answer by Nanja

Hi Kato, can you provide me with your Pass Cover number via a private message? Happy to look into it to see what is going wrong. Cheers, 

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  • Nanja
  • Retired Community Manager
  • 873 replies
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  • October 26, 2021

Hi Kato, can you provide me with your Pass Cover number via a private message? Happy to look into it to see what is going wrong. Cheers, 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.

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