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Missing e-ticket in reservation email London to Amsterdam

R

I purchased 4 seats and I only received 3 tickets. It might be because my son and I have the same name.

Best answer by rvdborgt

Is the reservation available for download in the Reservations overview?

If not, contact customer support. Do mention the travel date so they can prioritise correctly.

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    R
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    • rvdborgt
    • Railmaster
    • 10687 replies
    • Answer
    • June 8, 2022

    Is the reservation available for download in the Reservations overview?

    If not, contact customer support. Do mention the travel date so they can prioritise correctly.

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
    R
    • rtv_73
    • Author
    • Rail rookie
    • 1 reply
    • June 10, 2022

    The reservation is available for download in the reservation overview but the are the same 3 out of 4 tickets.

    I reached out to support via the support link, but no answer in two days.

    Is there a phone number to talk to a human? My trip is in 10 days.

    Thanks.

     

    A
    Railly clever
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    • AnnaB
    • Railly clever
    • 6003 replies
    • June 10, 2022
    rtv_73 wrote:

     

    Is there a phone number to talk to a human? My trip is in 10 days.

    Thanks.

     

    There is unfortunately no phone number to call.

    Did you mention the start date of your travel when you contacted Customer Support?

    Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
    seewulf
    1 person likes this
    • seewulf
      seewulf
    seewulf
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    • seewulf
    • Railmaster
    • 2404 replies
    • June 10, 2022
    rtv_73 wrote:

    The reservation is available for download in the reservation overview but the are the same 3 out of 4 tickets.

    I reached out to support via the support link, but no answer in two days.

    Is there a phone number to talk to a human? My trip is in 10 days.

    Thanks.

     

    Did they charged for 4 reservations or 3 reservations?
    I had once the error as i had a child under 4 in the group. The child wasn´t charged and had to sit on the laps of the parents because sometimes kids under a certain age (differ from Company to Company) travel for free if they doesn´t require a seat.

    I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers

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