URGENT PLEASE I’m travelling tomorrow and I had a problem with my phone and when it got fixed I could’t connect my pass again. It says it’s already connected to another device. The customer service email don’t answer me it’s been 2 days already, I need my train tickets for tomorrow, please help!!!!
Solved
Deactivate mobile pass
Best answer by Anonymous
juvic5 wrote:
URGENT PLEASE I’m travelling tomorrow and I had a problem with my phone and when it got fixed I could’t connect my pass again. It says it’s already connected to another device. The customer service email don’t answer me it’s been 2 days already, I need my train tickets for tomorrow, please help!!!!
Hello, thank you for your question and please accept my apology for the late response. In this cases, you need to contact our customer support in order to un-register your m-Pass from any previous device you have redeemed it on.
Please let me know if you are still having issues. Again, my apologies about this inconvenience!
Kind regards,
Annie
+10Hi get in touch with customer service:
Submit a request – Eurail Knowledge Base
Or write them via Social Media a message to @Interrail
Or write a email to: customerservice@interrail.eu
juvic5 wrote:
URGENT PLEASE I’m travelling tomorrow and I had a problem with my phone and when it got fixed I could’t connect my pass again. It says it’s already connected to another device. The customer service email don’t answer me it’s been 2 days already, I need my train tickets for tomorrow, please help!!!!
Hello, thank you for your question and please accept my apology for the late response. In this cases, you need to contact our customer support in order to un-register your m-Pass from any previous device you have redeemed it on.
Please let me know if you are still having issues. Again, my apologies about this inconvenience!
Kind regards,
Annie
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.