On the app, I entered a start date of 15 August. I now prefer to start on the 14 August but I don’t see the option to cancel.
On the FAQs, it says - Go to your Pass in My Pass and tap 'Cancel travel day'.
I don’t see that option so I then added a journey on the 14 August (accepted by the app) but the trip first day is still showing 15 August.
I’m also not convinced that my trip as defined is lnked to my pass. Both are showing on the app.
Any advice welcome.
Apologies for posting in two places.
John
Best answer by Anonymous
Hi John,
Thanks for your question! Normally, you can cancel your first travel day any time before the start of that day (00:00 CET). Go to your Pass in My Pass section and tap cancel travel day. You can then choose a new first travel day by adding a journey to your Pass on that day or by adding a new travel day in My Trip.
If the above does not work, in order to change the first travel day, please deactivate the Pass and activate it with the desired date.
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August 1, 2022
Hi John,
Thanks for your question! Normally, you can cancel your first travel day any time before the start of that day (00:00 CET). Go to your Pass in My Pass section and tap cancel travel day. You can then choose a new first travel day by adding a journey to your Pass on that day or by adding a new travel day in My Trip.
If the above does not work, in order to change the first travel day, please deactivate the Pass and activate it with the desired date.
