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Pass transfer between devices needed - I lost my phone

Prosenjeeta Neog

Hi,

I have lost my phone and now need to transfer my passes to another phone. As I am traveling now and am a first time traveller, this is a bit urgent. Can someone from eurail customer service help me her. My number for now is +44xxxxxxxxxx

Moderator note: the phone number has been removed for privacy reasons

Best answer by rvdborgt

Please contact customer service ASAP:

https://eurail.zendesk.com/hc/en-001/requests/new

They are the only ones who can help. Nanja is not here during weekends and I’m not sure about Claudio.

Mention your pass number (from the confirmation email or your Eurail account) and when you need to travel again (or that you are currently travelling).

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11 replies

Prosenjeeta Neog

@Claudi.  Adding you as I seen you as a member for support.

Prosenjeeta Neog

I am in really need of a help here. Please help as am standing on the platform.

Prosenjeeta Neog

@Nanja pls help

R
Railmaster
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  • rvdborgt
  • Railmaster
  • 10504 replies
  • Answer
  • September 18, 2022

Please contact customer service ASAP:

https://eurail.zendesk.com/hc/en-001/requests/new

They are the only ones who can help. Nanja is not here during weekends and I’m not sure about Claudio.

Mention your pass number (from the confirmation email or your Eurail account) and when you need to travel again (or that you are currently travelling).

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Prosenjeeta Neog

Request response

A
Railly clever
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  • AnnaB
  • Railly clever
  • 5941 replies
  • September 19, 2022
Prosenjeeta Neog wrote:

My voucher numbers are XXXXXX and XXXXXX

Please delete this information and the telephone number in your topic. You should not write any personal information in the Community. 

Have you made a request in the request database? That is the only way to get your pass  disconnected from the phone. Did you write your pass number and that you are currently travelling when you made the request?

 

Moderator note: pass numbers have been removed. 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
Prosenjeeta Neog

I have made my request in the request database

A
Railly clever
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  • AnnaB
  • Railly clever
  • 5941 replies
  • September 19, 2022
Prosenjeeta Neog wrote:

I have made my request in the request database

Ok.Then you normally should get help within an hour or so. 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
A
Railly clever
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  • AnnaB
  • Railly clever
  • 5941 replies
  • September 19, 2022

Have you checked you spam mail for any reply from Eurail Customer Support?

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
Prosenjeeta Neog

Yes got it, thanks for all the help.. sorry to budge you soo much. Am in relief now

N
Railmaster
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  • Nanja
  • Retired Community Manager
  • 873 replies
  • September 19, 2022

Hi Prosenjeeta, glad to see that one of our customer support agents, Clara, assisted you with unlinking your pass from your device so you can connect it to another one. Enjoy the rest of your trip! 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.

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