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Reservation for friends "not available"

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Hi everyone, i need some help with reservations for me and a friend for trains in Norway,

 I added my friends to my trip with their Mail and their order number. We all have the mobile pass, however when I want to make a reservation, the prices are unavailable. Since we have a really long trip we would like to sit together.

I have already contacted customer service via Facebook and the email address has not yet received a response.

Thank you for you help!

Best answer by Nanja

Hi,  As seewulf mentioned, this is an issue we are aware of and working on to fix. In the meantime, our Customer Support can provide you with Pass Cover number so that you can proceed. So you did the right thing by contacting them :relaxed: They will get back to you as soon as they can. Cheers, 

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seewulf
Railmaster
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  • seewulf
  • Railmaster
  • July 9, 2021

@Nanja  answered on other post that there is a issue in their own Reservation System. I reserved my norwegian trains back in 2019 directly with Vy  Norwegian Rail:)

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
N
1 person likes this
  • N
    Nanja
N
Railmaster
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  • Nanja
  • Retired Community Manager
  • July 9, 2021

Hi,  As seewulf mentioned, this is an issue we are aware of and working on to fix. In the meantime, our Customer Support can provide you with Pass Cover number so that you can proceed. So you did the right thing by contacting them :relaxed: They will get back to you as soon as they can. Cheers, 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
Steve64
  • Steve64
  • Rail rookie
  • July 10, 2021

Hey, I contacted the support 2 days ago, but I haven't get an answer yet. Which information do they need for the pass cover number (Email, Name, pass Nr. or thomething else)? We have not so much time for the reservation,.

Thanks

Marine Dbry
1 person likes this
  • Marine Dbry
    Marine Dbry
Marine Dbry

Hi ! I’m dealing with the same issue, what do we need to do ? 

Thanks 

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