When I login using the online reservation tool it fails to link to my trip/passenger and also says "see timetable below" but there isn't one.This was working last week. What is going on ? Is there a customer support desk ?
I need to book Oslo to Bergen in May and other Norway journeys.
Thanks, Nick
Best answer by rvdborgt
Since yesterday, there's a problem with the Interrail reservation service. They're working on it.
For Norway you can also contact Entur. Check this page (scroll down to Norway). IIRC, Interrail send Norwegian reservations by post (with extra postage costs on top of their 2 EUR extra fee per seat), whereas Entur can send them via email.
Since yesterday, there's a problem with the Interrail reservation service. They're working on it.
For Norway you can also contact Entur. Check this page (scroll down to Norway). IIRC, Interrail send Norwegian reservations by post (with extra postage costs on top of their 2 EUR extra fee per seat), whereas Entur can send them via email.
Thanks very much for this reply. I didn't know Entur would send email reservations. That is very useful to know, and I may well use this method now.
Nick
And: do not worry too much if this trip is monthes ahead-as so many nowadays seem to do. A day or 2 before -for a normal seat- is enough and I guess you are in NO by then already, so easy at a counter.
Also note that NO still has more severe covid-rules, these also limit sleepers.
Interrail.eu fixed their reservation service now. For me, it works with Chrome but not with Firefox.
Thank you for letting me know. I used Entur to book some of my journeys but it's nice to have two options for the rest.
I’ve been trying to reserve seats but as soon as I click the traveller details, it brings me back to the homescreen.
Please look for other ways to make your reservations, see below.
Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days.
Planning
The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries.
Reservations
The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website. You can look at the guide in the link:
https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105
If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.
Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and ticket in addition to the fee for the seat reservation.
Activation of pass
During the activation process, when you choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey, the advice is therefore not to activate the pass before the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance.
It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.
Activation of travel day
The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass, until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.
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