I have two mobile 1st class passes through eurail but need the pass cover numbers to make a seat reservation for a tvg train from CDG airport to Nîmes.
I need this urgently and require a response asap, please.
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Pass cover number for mobile pass
Best answer by carllll
You can generate a pass cover number at the following link without having to contact customer service:
https://www.eurail.com/en/book-reservations#/generatePassCoverNumber?utm_source=chatbot&utm_campaign=pcn
You can access this by using the chat bot function on the help page. I don’t know why it is not more easily accessible.
You need to contact Customer Support to ask for the Pass Cover Number. You can find the form here.
https://eurail.zendesk.com/hc/en-001/requests/new
Customer Support only work ordinary business hours so you will have to be patient to get a reply. Right now Customer Support are overloaded with issues so the response time is longer than normal.
AnnaB wrote:
Customer Support only work ordinary business hours so you will have to be patient to get a reply.
They also work during weekends, but I think only for urgent problems.
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
1 person likes this
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The Community Supervisors here are usually “just” online duering ordinary business hours.
You can generate a pass cover number at the following link without having to contact customer service:
https://www.eurail.com/en/book-reservations#/generatePassCoverNumber?utm_source=chatbot&utm_campaign=pcn
You can access this by using the chat bot function on the help page. I don’t know why it is not more easily accessible.
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