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Exciting results from our Beta Tests: real-time timetable is now Live in the Rail Planner App! 🚆✨

  • December 17, 2024
  • 9 replies
  • 17192 views
Sarah W
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We’re excited to announce that the Rail Planner App now features real-time timetable data for 6 major carriers: NS, DB, OBB, SNCB, SNCF, SBB.

When you're online, you'll now have access to the most up-to-date travel information, including:
✅ Delays
✅ Cancellations
✅ Platform numbers
✅ Disruption messages

This improvement ensures you can plan your journey with confidence and stay informed throughout your trip, making travel smoother and more reliable.

A huge thank you to all our Beta Testers. Your invaluable feedback made this update possible, and we’re excited to keep working together to make the Rail Planner App even better.

 

Update your Rail Planner App to the latest version to make use of real-time timetable data:

Play Store: https://play.google.com/store/apps/details?id=org.eurail.railplanner&hl=en

Apple Store: https://apps.apple.com/us/app/eurail-interrail-rail-planner/id579547877

 

Happy travels and see you on board! 🚉

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
    Did this topic help you find an answer to your question?

    D
    Keeps calm and carries on
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    • Danhiel
    • Keeps calm and carries on
    • December 17, 2024

    Hello ​@Sarah W 

    Thanks for this information. How long in advance are these informations available? For example, if a cancellation is planed for tomorrow, is it already visible today? Or only just before departure?

    Do I get notifications for planned journeys?

    The informations I provide may contain errors and are not official responses from Eurail/Interrail.
    R
    1 person likes this
    • R
      rvdborgt
    R
    Railmaster
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    • rvdborgt
    • Railmaster
    • December 17, 2024

    I see one bug still hasn't been solved: using a "via” station in live mode forces a change at that station.

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
    T
    Full steam ahead
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    • thibcabe
    • Full steam ahead
    • December 17, 2024

    From a quick look I could find some issues but I guess it's hard/impossible to be perfect!

    For example EC66 isn't cancelled from Brig to Bern tonight. It is replaced by a substitute unit (EC70066 according to the SBB app).

    DB Navigator also wrongly shows the cancellation.

    Is it an issue on the data SBB transmit (or doesn't) ? I still think it could confuse some travellers, always worth double checking on the company website/app. ;)

    D
    Keeps calm and carries on
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    • Danhiel
    • Keeps calm and carries on
    • December 17, 2024

    I think that only existing trains in the Rail Planner are updated, but unknown trains are not added. It were not possible to evaluate if the passes are valid or not.

    In case of problems, you should first rely on local information. For example, if an ICE from Germany arrives late at Basel Bad Bf and does not continue to Basel SBB, it is sometimes possible to use the tram with the train tickets. 

    The informations I provide may contain errors and are not official responses from Eurail/Interrail.
    seewulf
    1 person likes this
    • seewulf
      seewulf
    Sarah W
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    • Sarah WCommunity Manager
    • Community Manager
    • December 18, 2024

    ​@Danhiel I am happy to answer your questions! 

     

    Q: How long in advance are these informations available? For example, if a cancellation is planed for tomorrow, is it already visible today? Or only just before departure?

    A: We receive the real-time data from the railway carriers, so we are dependent on what they send us. If a cancellation is already known and planned, it will show up. For some trains, we’ve seen that cancellations are known two weeks in advance, and they will already be visible in the Rail Planner App as cancelled. It can, of course, also happen that trains are cancelled just before departure. It really depends on what the carriers already know.

     

    Q: Do you send notifications for cancellations or disruptions?

    A: No, at this moment we do not send out (push) notifications for cancellations or disruptions yet. However, it is a feature that we are currently investigating with our team and considering to add in the future.

    Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
    Angelo
    D
    2 people like this
    • Angelo
      Angelo
    • D
      Danhiel
    seewulf
    Railmaster
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    • seewulf
    • Railmaster
    • December 18, 2024
    Danhiel wrote:

    In case of problems, you should first rely on local information. For example, if an ICE from Germany arrives late at Basel Bad Bf and does not continue to Basel SBB, it is sometimes possible to use the tram with the train tickets. 

    There were already issues with Staff of BVB (BaselTram) not recognising the Interrailpass on the tram when a ICE was shortcutted in Basel Bad. But you have from Basel Bad the frequent S-Bahn from Lörrach via Basel Bad to Basel SBB. 

    I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
    Angelo
    D
    2 people like this
    • Angelo
      Angelo
    • D
      Danhiel
    Eurail Community Moderator
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    Hi everyone,

    Thank you for sharing your feedback! We’ve reported this to our timetable specialist.

    If there’s anything else you’d like to highlight, please let us know. Your input is really helpful for us to keep improving!

    Camilo 

    Please note that we can't reply to private messages at the moment. Thanks for your understanding. Do feel free to tag us with any questions or updates!
    seewulf
    R
    2 people like this
    • seewulf
      seewulf
    • R
      rvdborgt
    Y

    How does the real timetable data work with Travel Days?

    For example a night train has a planned departure at 23:00 and is at the first departure station delayed by 90min. 

    Does the app take as Travel Day the Day of the planned departure or the Day of the delayed departure?

    BrendanDB
    Full steam ahead
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    • BrendanDB
    • Full steam ahead
    • January 14, 2025
    Yannick Tummer wrote:

    How does the real timetable data work with Travel Days?

    For example a night train has a planned departure at 23:00 and is at the first departure station delayed by 90min. 

    Does the app take as Travel Day the Day of the planned departure or the Day of the delayed departure?

    It’s the theoretical departure time that counts. So it should only use the travel day of day 0, not +1.

    Delays are shown as “23:00 + 90”

    Reply


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