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wrong travel day

  • September 30, 2021
  • 2 replies
  • 120 views
Andre Ausdre

Hello, my Name is Andre and I ordered an Interrail Ticket (4 Traveldays in 1 Month). 
I started the trip the 28. of September. But in the App it says that the 27. is my first travelday although I didn‘t book a train that day and I didn‘t choose that day as a travel day. At least not by purpose. Now I have only one travel day left but need to travel another day and I don’t know what to do. Can you please help me? I already did a service request but I didn’t receive an answer yet. 

Pass reference P17LV7

Order Number IN30312715
Kind regards 
Andre Krenzel

Best answer by Nanja

Hi Andre, you did the right thing by contacting our Customer Support team as they can look into it and change it for you. Such messages are priotitized, so I trust you have received assistance. If not, do let me know. Cheers, 

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  • Nanja
  • Retired Community Manager
  • 873 replies
  • Answer
  • October 4, 2021

Hi Andre, you did the right thing by contacting our Customer Support team as they can look into it and change it for you. Such messages are priotitized, so I trust you have received assistance. If not, do let me know. Cheers, 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
Andre Ausdre
  • Andre Ausdre
  • Author
  • Rail rookie
  • 1 reply
  • October 6, 2021

Hi Nanja 

I haven‘t received an answer yet. And I wanna continue traveling on friday.

Can you help me? 

Cheers 

Andre

 

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