Ho dovuto chiedere il rimborso del mio pass, qualcuno sa dirmi in quanto tempo verrà emesso il rimborso? Ho ricevuto la mail di conferma del rimborso
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Tempi di rimborso
Best answer by Camilo.
Angelo wrote:
Ciao, non saprei dirti quanto tempo serve.
This depends on the customer’s bank. If it is within Europe, it should not take longer than 5 working days. For international transfers, the normal time is 10 working days.
Have a nice Sunday!
+10Ciao, non saprei dirti quanto tempo serve.
+3- Eurail Moderator
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- Answer
Angelo wrote:
Ciao, non saprei dirti quanto tempo serve.
This depends on the customer’s bank. If it is within Europe, it should not take longer than 5 working days. For international transfers, the normal time is 10 working days.
Have a nice Sunday!
Please note that I won't reply to any of my private messages at the moment. Thanks for your understanding
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+3- Eurail Moderator
- 357 replies
rvdborgt wrote:
We cannot put it on our website because it does not depend on us. It depends on the customer’s bank. We can only speculate as to when a refund will be made, so here I am speaking from our experience on how long that often takes.
Have a nice Sunday!!
Camilo. wrote:
rvdborgt wrote:
We cannot put it on our website because it does not depend on us. It depends on the customer’s bank. We can only speculate as to when a refund will be made, so here I am speaking from our experience on how long that often takes.
Sure you can put it on your website, as long as you clearly indicate that the times mentioned are only estimations and that they depend on the customer's bank.
+3- Eurail Moderator
- 357 replies
rvdborgt wrote:
Camilo. wrote:
rvdborgt wrote:
We cannot put it on our website because it does not depend on us. It depends on the customer’s bank. We can only speculate as to when a refund will be made, so here I am speaking from our experience on how long that often takes.
Sure you can put it on your website, as long as you clearly indicate that the times mentioned are only estimations and that they depend on the customer's bank.
Oh funnily enough, I just found that we mention it on our website: Can I return my Pass for a refund? (interrail.eu)
My apologies, not even I know the website by heart 😅
Camilo. wrote:
Oh funnily enough, I just found that we mention it on our website: Can I return my Pass for a refund? (interrail.eu)
My apologies, not even I know the website by heart 😅
That sounds like a reasonable text. Now if that could also be added to the page about refunds and in the confirmation mail, then the number of questions about it would decrease I'd think...
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
1 person likes this
+3- Eurail Moderator
- 357 replies
rvdborgt wrote:
Camilo. wrote:
Oh funnily enough, I just found that we mention it on our website: Can I return my Pass for a refund? (interrail.eu)
My apologies, not even I know the website by heart 😅
That sounds like a reasonable text. Now if that could also be added to the page about refunds and in the confirmation mail, then the number of questions about it would decrease I'd think...
I’ll suggest it to the SMEs. Thanks again :)
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