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Wrong travel day

  • November 11, 2021
  • 4 replies
  • 97 views
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I really need help urgently. I put in a trip on the wrong day into my interrail pass. Now I can not cancel it anymore. I can prove that I did not travel that day! But the travel day is just “gone” and i can not use it anymore. 

Please I need help because I need all travel days! I really need to use that travel day this sunday (october 15!)

Best answer by rvdborgt

This forum cannot cancel your travel day. Please contact customer service ASAP and say it's urgent.

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    Railmaster
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    • rvdborgt
    • Railmaster
    • 10721 replies
    • Answer
    • November 11, 2021

    This forum cannot cancel your travel day. Please contact customer service ASAP and say it's urgent.

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
    C
    • cynthiamat
    • Author
    • Rail rookie
    • 1 reply
    • November 11, 2021
    rvdborgt wrote:

    This forum cannot cancel your travel day. Please contact customer service ASAP and say it's urgent.

    Okay thank you! But I really need help today! Since i guess no one will be able to help me during the weekend! i sent a mail to the customer service but i really do not have 5 days to wait for an answer

    R
    Railmaster
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    • rvdborgt
    • Railmaster
    • 10721 replies
    • November 11, 2021
    cynthiamat wrote:

    Okay thank you! But I really need help today! Since i guess no one will be able to help me during the weekend! i sent a mail to the customer service but i really do not have 5 days to wait for an answer

    The weekend only starts tomorrow evening :)

    Customer service prioritises requests according to urgency.

    @Nanja, could you make sure this customer gets help in time?

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
    N
    1 person likes this
    • N
      Nanja
    N
    Railmaster
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    • Nanja
    • Retired Community Manager
    • 873 replies
    • November 11, 2021

    Hi Cynthiamat, I see that one of our Customer Support agents assisted you with getting back the travel day already. Have a great trip! :relaxed:

    Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
    seewulf
    1 person likes this
    • seewulf
      seewulf

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