Hi! I bought a global pass for 7 travel days in 1 month but later realized I only needed 5 days. I bought the second one and requested the exchange (refund of the first one). The confirmation email stated I would hear back in 48 hrs. I didn’t hear from them and for the past week I’ve emailed several times and even chatted and messaged through Facebook. I don’t know how else to contact them. Both passes are unused and not yet activated. I purchased the plus feature to make them 100% refundable. Requesting refund for the original 7 day global pass EU30412802. Would like to keep the 5 day pass. Please help. Maria
Solved
Exchange/refund
Best answer by Nanja
Hi, one of our agents replied to your messages just now. Your refund has been processed. If you have any further questions, please reply to the Customer Support agent. Have a great rest of your week. Cheers,
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