Hi everybody,
me and my friend booked a seat reservation for the train Bergen-Oslo. It was supposed to arrive at our hostel (Hostel Montana, paper ticket..) but it never arrived. And the fact is that we didn’t get any email/receipt but we payed.
now we have two options: to explain our situation on the train (but I don’t know if it’s a good idea) or buy another seat reservation (but as I said we’ve already paid and It’s unfair..)
Can someone help us?
Thanks in advance :))
Best answer by AnnaB
Ok. Then you need to contact Customer Support through the form below and ask for a refund of the money you paid for the reservation you never got.
Depending on your timing:
If you are already in Bergen I would go to the ticket office and explain. They may have a copy of your reservation on their system and be able to issue a copy.
We’ve already been there and they couldn’t find it. We booked another seat reservation…do you know if it’s possible to have a refund of the previous one since it’s not our fault?
Thank you very much!
Maddalena
Ok. Then you need to contact Customer Support through the form below and ask for a refund of the money you paid for the reservation you never got.
It seems that this is a common issue and they refuse to provide a refund. For anyone in the future, I'd recommend going straight to the train company for seat reservations instead of using eurail.
It seems that this is a common issue and they refuse to provide a refund. For anyone in the future, I'd recommend going straight to the train company for seat reservations instead of using eurail.
This is the standard advice anyway, posted here daily.
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